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Questions about TOMS®

If you have questions, you have come to the right place!

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

1. Where's my stuff?

Enter your tracking number below to track your package.


2. What is your return policy?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

For orders placed between November 20 to December 24, 2017, we extended our return policy from 30 to 60 days to allow for more flexibility in purchasing holiday gifts. Item(s) that are unworn, unwashed and unaltered may be returned, no problem. Just make sure they get back to our warehouse in California within 60 days from the date of your purchase.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

For further details, please see: How do I return an item?


3. Do you offer exchanges?

At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.

4. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

TOMS® reserves the right to change its shipping policies at any time.


5. Can I return products I purchased from a retailer on TOMS.com?

We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


6. Can I check the remaining balance on my TOMS.com Gift Card?

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.


7. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

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